Motive Mobile Broadband Service Activation Solution — Overview

Simplify the Activation Process

Activation is the first touch point in the customer lifecycle and is the first opportunity to set the standard for a positive customer service experience. With the growing complexity of mobile handsets and wireless USB modems, out-of-the-box setup is difficult for consumers and more costly for service providers. Support for mobile broadband devices are on average 200% more expensive when compared to less sophisticated mobile devices. A significant portion of these higher costs can be attributed to the sheer complexity of device setup and service activation. Once device setup issues have been addressed, service providers must address service uptake.

Motive simplifies the activation experience with intuitive interfaces and guided tutorials that step the subscriber though the complete activation process with little to no assistance from the help desk. With Motive Mobile Service Activation solutions service providers can:

• Reduce NDF device returns by increasing self-activation success rates
• Self-launch guided tutorials to educate customers about device features and value-added services
• Activate subscribers online, thereby eliminating the need for costly acticvation CDs
• Shield technical complexities from the consumer