High-Speed Data Solution — Benefits
A Single, Comprehensive Management Platform for multiple digital services gives subscribers a standard interaction across all channels and services.
- Customizable interfaces enable service providers to extend their brand to consumers’ desktops.
- Self-help videos guide consumers through important set-up and management tasks.
Intelligent Service Modeling enables providers to ‘model’ the optimal state of high speed data services and then roll them out to multiple subscribers.
- Quickly pinpoints trouble spots
- Standardizes support and management activities
Effortless Activation (with or without CD) reduces the need for support calls and truck rolls and accelerates deployment times for new services.
- Configures all the necessary elements—CPE, PC, software and service parameters—of an IP-based service
- Provides a consistent activation experience across a wide variety of environments
Multi-Modal Support streamlines the support process and provides subscribers with an array of contact modes including phone, chat, email and web.
One-Click Self Care allows subscribers to automatically fix certain problems that may affect their network connectivity.
- Performs online diagnosis of common email problems
- Enables automatic profile and restore of system settings
- Proactive alerts inform subscribers of potential issues
One-Touch Assisted Care gives CSRs the ability to view real-time service health regardless of modem connection status.
- Optimal configuration settings establish diagnostic baseline
- Built-in root cause analysis helps CSRs quickly locate trouble spots
- Includes automatic telemetry submission of customer key parameters to the CSR
- Provides diagnostic encoding of key configuration parameters for offline support
