Swisscom Builds Foundation For Next-Generation Services
Motive Software Helps Leading European Provider Ensure Positive User Experience Across Broadband Service Lifecycle
MADRID, Oct. 3, 2005 -
Today at Broadband World Forum, Motive announced that Swisscom Fixnet is using Motive software to build a strategic advantage into its broadband business: end-to-end management automation capabilities that deliver a low touch subscriber experience and minimize the up-front investment required to operationalize next-generation digital services.
Swisscom Fixnet, Swisscom Group’s fixed line division, now serves over one million DSL subscribers in Switzerland – more than 600,000 under its service brand Bluewin. In 2004, the company rolled out a Motive-based management tool called “Quick Help,” enabling subscribers of Swisscom Fixnet Bluewin to solve service problems more quickly and effectively using Web- and phone-based automation solutions available in three languages. These solutions resulted in a significant reduction in support calls among Quick Help subscribers leading to Swisscom’s decision to deploy “ADSL Assistant,” a broadband self-installation solution based on Motive technology.
“Successfully building management automation into our Bluewin DSL offering will serve as a foundation for delivering a broader set of digital services,” said Thomas Gwerder, head of access at Swisscom Fixnet Bluewin. “As we enter new markets, Motive’s solutions will continue to play a key role in our ability to provide a superior user experience, allowing us to activate new subscribers more quickly and retain their business long-term.”
ADSL Assistant is based on Motive’s High Speed Data FAST Solution which has been used to activate more than 25 million broadband subscribers worldwide. Among other benefits, the solution includes automatic subscriber configuration capabilities so that subscribers can “turn up” Bluewin DSL services themselves – without having to call a customer service representative or request an onsite technician visit. The technology quickly guides Swisscom Fixnet Bluewin subscribers through the basic steps required to activate their DSL services, which greatly improves the subscriber experience and helps Swisscom control support costs.
“As one of the world’s truly visionary broadband providers, Swisscom understands the management issues associated with rolling out complex communication technologies,” said Bruno Teuber, Motive’s vice president and general manager for EMEA and APAC. “By working together, Motive and Swisscom Fixnet are laying the groundwork for broadband subscribers to add next-generation services more easily while ensuring a positive, consistent user experience for the entire service bundle.”
About Motive’s Fully Automated Service Technology (FAST) Solutions
Motive’s Fully Automated Service Technology (FAST) Solutions™ are packaged software solutions that build management into Triple Play services for the Digital Home. FAST Solutions comprise a set of fully integrated components that work together to help providers’ internal teams collaborate in rapidly and cost-effectively designing, deploying and supporting new services – on any device and on any network (wired or wireless). Motive’s FAST Solutions include: IPTV FAST™, Home Networking FAST™, High-Speed Data FAST™ and Security FAST™.
About Motive, Inc.
Motive, Inc. (NASDAQ: MOTV) has pioneered a unique approach to designing management services into Internet-era networks, systems and applications. Motive’s software makes complex products and services self-managing, reducing overhead costs and optimizing customers’ return on investment. Companies worldwide have relied on Motive’s software to provide a range of problem remediation and configuration management tasks for more than 45 million endpoints. Founded in 1997, Motive is headquartered in AUSTIN, Texas, and has offices in Europe and Asia. For more information, visit www.motive.com.
This press release contains forward-looking statements that involve risks and uncertainties relating to the benefits and expected usage of our products by the named customer. Actual events or results may differ materially from those described in this press release due to a number of risks and uncertainties, including, among other things: our ability and our customers ability to achieve broad adoption and acceptance of our products, the ability of our software to produce results for the customer's subscribers, and the compatibility of our software with hardware and software platforms that are used by our customers and their subscribers now or in the future. Additional information concerning these and other risk factors associated with our business can be found in our filings with the Securities and Exchange Commission, which are available at www.sec.gov. Statements included in this press release are based upon information known to us as of the date of this release, and we assume no obligation to update any information contained in this press release.
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