Softbank BB Chooses Motive to Enable Self-managing Broadband Services
AUSTIN, Texas, and TOKYO, Sept. 3, 2004 -
SOFTBANK BB Corp., Japan’s largest broadband provider, and Motive (NASDAQ: MOTV), a leading provider of management software, today announced that SOFTBANK BB has chosen to build Motive’s broadband management products into Yahoo! BB broadband services.
SOFTBANK BB is leading the way in delivering next-generation broadband services. Through its “Yahoo! BB” brand, the company has installed more than four million subscribers in the past three years, making it the largest broadband provider in Japan and the fifth largest DSL provider in the world. SOFTBANK BB also currently serves the most voice over IP (VoIP) customers in Japan through its BB Phone brand. With rapid subscriber growth and its expanding portfolio of services, SOFTBANK BB recognized the need to make self-management part of its services – both to enhance and differentiate the user experience, as well as to simplify operational processes.
“Our ongoing success in the broadband industry is closely tied to our ability to continually sell and roll-out new broadband services,” said Takenobu Miki, general manager at SOFTBANK BB. “After a comprehensive trial of solutions, Motive was the clear choice, helping us deliver services faster and better than any other vendor. Motive’s proven success and product innovation will allow us to make our broadband services truly self-managing.”
After an extensive trial of Motive’s Broadband Manager (BBM) and Customer Service Manager (CSM) products, SOFTBANK BB saw a significant improvement in the broadband subscriber experience and substantial cost-savings in several operational areas. BBM and CSM automate such management tasks as service activation and configuration, problem resolution and upgrades.
“Japan’s broadband industry represents a tremendous opportunity for Motive, and we’re pleased to be entering the market with the country’s largest provider,” said Scott Harmon, Motive’s chief executive officer. “Visionary companies like SOFTBANK BB understand that building management into their services from the outset gives them a huge competitive advantage. We look forward to working together to help SOFTBANK BB realize its strategic business objectives now and for years to come.”
About SOFTBANK BB
SOFTBANK BB Corp. engages in the provision of broadband infrastructure and services centering on Yahoo! BB as well as in technical development, marketing, sales and support. The Company offers IT-related distribution and services, supervises and administers affiliated broadband and e-commerce companies. Its head office is in Tokyo. For more information, visit http://www.softbankbb.co.jp
About Motive, Inc.
Motive, Inc. has pioneered a unique approach to designing management services into Internet-era networks, systems and applications. Motive’s software makes complex products and services self-managing, reducing overhead costs and optimizing customers’ return on investment. Companies worldwide have relied on Motive’s software to provide a range of problem remediation and configuration management tasks for more than 30 million endpoints. Founded in 1997, Motive is headquartered in AUSTIN, Texas, and has offices in Europe and Asia. For more information, visit www.motive.com.
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