Syntel and Motive Successfully Launch 15 Intelligent Service Implementations
Customers Leverage the Web to Improve Service Capabilities and Control Costs
TROY, Michigan, Nov. 13, 2001 -
Syntel (NASDAQ: SYNT), a global Applications Outsourcing and e-Business firm, announced today the completion of 15 successful software implementations with Motive Communications, Inc. http://www.motive.com. Syntel provided implementation and customization services for Motive's intelligent service technology.
With Motive's ServiceNet Platform, companies are able to build service directly into digital products and processes to deliver fast, relevant answers to users when they have questions or problems. Since announcing their partnership in February 2001, Syntel and Motive have jointly pursued customers looking to control support costs while continuing to meet the increasing demand for quality service. Successful customer implementations include solutions at three leading personal computer manufacturers, two Fortune 500 general merchandise retailers, a world leader in mobile communications, a leading network and solutions product provider, as well as the leading broadband service provider. Results have included a reduction in call volume to service desks, increased quality of service, higher customer satisfaction ratings, and increased productivity through user resolution of problems. At one of the retailers, Mean Time to Response (MTTR), a key customer metric, was reduced by 20 percent.
"We've been extremely pleased with the level of service and responsiveness that Syntel provides to our customers. Their ability to quickly provide trained consultants, their depth of experience in legacy technologies, and their knowledge of the Motive solution has made them invaluable in a number of customer implementations," said Scott Abel, Motive's Vice President of Solution Services. "Their teams of experts combined with the Motive technology has enabled us to provide customized solutions to our joint customers with excellent results."
"With the Motive solutions we've implemented, these Global 1000 corporations will be able to use the Internet or their intranet to solve technical support problems or get important questions answered," said Murali Chunduri, Syntel's Motive Practice Director. "They'll be able to reduce the workload of their service personnel by offloading mundane requests. We are proud to have been chosen by these Global 1000 companies as their Motive implementation partner."
About Motive
Motive Communications, Inc. is the leading provider of intelligent service software. By building service into digital products and processes, Motive transforms the user experience and delivers timely, targeted assistance to customers. Motive's ServiceNet Platform enables businesses to create service-rich products and applications that capture market share and fuel customer loyalty, while slashing service costs. Using Motive solutions, world-class companies such as 3Com, Adelphia, EarthLink, EDS, Fannie Mae, Fujitsu, Great Plains, Hewlett-Packard Company, Lawson Software, Merrill Lynch, Target Corporation, WebLink Wireless Inc., and Wells Fargo are redefining their markets and making service an integral part of the customer experience.
Motive was founded in May 1997 and is backed by funding from leading venture capital firms and private investors. Motive can be reached on its Web site at http://www.motive.com. Motive employment opportunities can be found at http://jobs.motive.com.
About Syntel
Syntel (NASDAQ: SYNT) is a U.S.-based global e-Business and applications outsourcing company that delivers real-world technology solutions to Global 2000 corporations. Syntel's portfolio of services includes e-Business development and integration, wireless solutions, data warehousing, and eCRM as well as complex application development and enterprise integration services. The company was the first US-based firm to launch a Global Delivery Service to drive speed-to-market and quality advantages for its customers. Syntel's 2,700 employees operate from centers in the US, Europe, and Asia. Syntel's Global Development Centers in India are assessed at SEI CMM Level 5 as well as IS0 9001. To learn more, visit us at: http://www.syntelinc.com
Safe Harbor Provision
This news release includes forward-looking statements, including with respect to the future level of business for Syntel, Inc. These statements are necessarily subject to risk and uncertainty. Actual results could differ materially from those projected in these forward-looking statements as a result of certain risk factors set forth in the Company's Annual Form 10-K document dated March 30, 2001. Factors that could cause results to differ materially from those set forth above include general trends and developments in the information technology industry, which is subject to rapid technological changes, and the Company's concentration of sales in a relatively small number of large customers, as well as intense competition in the information technology industry, which the Company believes will increase.
