MONDAY MARCH 5
9:00am-11:00am Motive Customer Council Quarterly Meeting
10:00am-1:00pm Conference Registration
1:00pm-1:15pm Welcome & Introduction
1:15pm-2:00pm CEO Address: Countless Connections. One Experience.
Alfred Mockett, Motive Chairman & CEO
2:00pm-2:45pm Motive’s Customer-Centered Strategy
Rick Hanna, Motive COO
2:45pm-3:15pm Break
3:15pm-4:00pm Delivering the Next-Generation Customer Experience
Norman Street, Head of Internet Applications and Technology, BT Retail
4:00pm-4:45pm The Future of the Internet
John Patrick, Author, Futurist and IBM’s Former VP,
Internet Technology
5:00pm-7:00pm Welcome Reception in the Solutions Showcase
Sponsored by Netgear
TUESDAY MARCH 6
8:00am-9:00am Breakfast
9:00am-10:00am Motive Product Roadmap
Neil Dholakia, Senior Director, Solutions Architecture, Motive
10:00am-10:45am Wi-Fi’s Role in Fixed Mobile Convergence
Frank Hanzlik, Managing Director, Wi-Fi Alliance
10:45am-11:30am What Do Mobile Customers Want?
Al Kurtze, Director of Executive Business Development,
Capgemini
11:30am-1:00pm Lunch
1:00pm-5:00pm Breakout Sessions

Industry Sessions:
  • Converged Services Management Considerations
  • Supporting Advanced Mobile Handsets
  • Managing the Digital Home – Panel
  • Global Trends and Best Practices in Customer Care
Best Practices Sessions:
  • Reducing Support Costs to Zero
  • Windows Vista: Overview and Implications
  • Delivering a Seamless Service Experience
  • Service Enablement Innovations with Remote Device Management
5:00pm-6:30pm Cocktail Reception in the Solutions Showcase
6:30pm-10:00pm 007 Casino Royale Night – Dinner & Entertainment at Barton Creek Resort
Closing Remarks, Alfred Mockett
WEDNESDAY MARCH 7
8:00am-1:00pm 7th Annual Motive Golf Tournament, or Tour of Austin
1:00pm-3:00pm Golf Reception and Activity Awards, or Lunch in downtown Austin